The registered address of www.BlueAuraApparels.com(or simply the Website) is block H, 702, PWC, Doddaballapur Road, Bengaluru-561203.
1. Collection of your personal or personally identifiable or any other information:
If you place an order with us, we will collect your name (first name and last name, your company name(optional)), email, mobile number, Billing address and Shipping address. We assume that the information provided by you is correct and you have made no mistake in that whether intentionally or non-intentionally.
We do not collect your bank details or details of Credit card, Debit card, wallet etc on our website as the payment is processed by our payment partners CC Avenues, PayPal or any other company we may tie up with in the future. We will store the name of your payment method for example we will store the information that you paid via SBI Net banking but we will not store the user ID and password for the same. In the same manner, we may save that you paid by SBI Visa credit card but we will not save your card number, its expiry date, CVV, PIN number etc.
We may also collect information that you post on public places (online or offline). Online information can be collected via your posts/comments on our website Blog or a review or feedback on our product page, or any comment on our customer care email. Offline information collected over the phone, or by meeting you personally or via documents, forms etc shared over a courier service can also be saved for future reference.
We also collect information posted on third party forums, social media sites like Facebook page, Twitter page etc. of our Website.
We may collect information about your IP address, browser that you use, your system (Hardware details like Computer, Mac, Tablet, Mobile etc or software details like operating system, browser version etc).
We may also save and analyse your browsing behaviour. For example, time you spend on our website, pages which you accessed, link that you clicked when you first came to our website and which page you were last in when you left our website etc. Our analytics software may save your browsing pattern every time you visit our website and analyse it in future if needed.
We may collect information from you in different ways. When you place your first order with us, you need to fill your shipping and billing details. We also collect information if you post a comment on our website or our social media pages or ask us a question through phone or email. We may collect information from you indirectly as well. Google analytics, cookies in your browser, webmaster etc and similar tools can do this job without your knowledge or prior information.
2. What we do with your personal information:
We use information to contact you for confirmation of a purchase on our website or for other promotional purposes like free gifts, lucky draw, user poll, feedback, registration for an event organised by us etc. We can also use these information to get back to you in event you have any questions or concerns about our products or services. We use these informations for improving our products and services. We might use your information to give you a personalised experience with us for example- displaying content based upon your preferences. This data/information can be used to understand customer’s trend, likes and dislikes, security purposes, advertising and marketing etc. Based on the informations collected from you we may contact you regarding your purchases, transactional details, special promotions and offers, our new features, our own offers or products, or third-party offers or products we think you might find interesting. We might send you emails or SMS about your account or product purchase. We use information as otherwise permitted by law and to protect our company, our customers, or our website.
3. Information sharing with a third party:
We will share information with third parties who perform services on our behalf for example our courier partners, payment gateway providers, Accountants, Marketing facility providers (online or offline) etc. We may share information if we think we have to in order to comply with the law or to protect ourselves in case of court order and likewise. These information can also be shared with the government or their agencies if requested for any investigation initiated from their end. The same applies to an investigation of fraud initiated from our end.
If our business is sold (in part or full) then the information may be shared with them (in part or full). We may share your information for reasons not described in this policy but before that we will inform you.
4. Marketing and Promotional Emails:
To stop receiving our promotional emails, please contact us at our customer care email and we will stop it in 30 working days. Please note that we will still be sending you important messages like transactional status, Order status, Tracking informations etc via email and SMS. You may not opt out of these emails when you first signed with us. If you change your mind, you can always opt in for these emails again by contacting our customer care email.